Δημοσιεύουμε εργασίες αποφοίτων μας, οι οποίες βαθμολογηθήκαν με άριστα (distinction) είτε από την Επιτροπή του Πανεπιστημίου (μεταπτυχιακές εργασίες) είτε από το Συμβούλιο μας (προπτυχιακές εργασίες).
Σε αυτό το τεύχος παρουσιάζουμε την εργασία του κου Άγγελου Παπαευαγγέλου, αποφοίτου του Μεταπτυχιακού Προγράμματος Διοίκησης Επιχειρήσεων με τίτλο: «The Adoption and Use of Information Technologies by Greek Luxury Hotels»

Περίληψη της εργασίας:

This study was conducted because of the author’s interest in Information Technology investment in the Athenian hotel industry with reference to hotel productivity.
The aim of the research was to: (a) to examine the existing investment, the use and implementation of IT systems within the Athenian hotels; (b) to analyse and compare the differences on strategies and level of IT investment between the international hotel chains, Hellenic hotel chains and independent hotels.
The literature confirmed the importance of IT systems in hotels, and the application of them in the hotel’s departments. It reported the investment on up-to-date IT systems that could be implemented and described benefits that derive from IT, such as speed, accuracy, discipline and capacity. Finally, it demonstrated the positive significance of IT investment on Hotel’s productivity, leaving behind older assumptions, such as the ‘productivity paradox’, showing that though a firm were investing in IT, productivity did not increase.
Primary data was collected via interviews that conducted at the hotels in Athens. The findings identified that individual hotels’ existing IT systems need to be upgraded. IT systems did help hotels to enhance quality and speed of service, and improve employees’ productivity. The general conclusion is that IT can help all hotels to make profits, but afterwards they have to concentrate on new innovative services, so as to further satisfy their customers and increase loyalty, business and sale levels.

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